Returns & Exchanges

At SVG Craft House, we want you to be completely satisfied with your digital and physical crafting supplies. If your order doesn't meet your expectations, you may return eligible items within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our Support portal with your order number and email address to start the return process.

• 2.
  Prepare Your Package

  Ensure physical items are in their original packaging; for digital assets, please confirm that the files have been deleted from your devices.

• 3.
  Ship Items Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.